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Customer Service and demographics


About the Course

  • What is customer service?

  • What is customer experience?

  • What factors should we consider when discussing demographics

  • Review them all and select the relevant ones

Course outcomes

  • Awareness of our roles in delivering the best experience

  • Awareness of the impact of demographic factors that influence our team and customers

  • Align the two for best outcomes for both the business and our community

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