Management Development Program (MDP)
Management development is about creating awareness and opportunity for increasing skills and expertise for inexperienced team members who are ready to learn more and step up.
We offer a fully developed Management Development Program (MDP) or it can be customised to suit your needs. This offering is modularised and can be presented face-to-face or in a virtual-blended way (online course content and Zoom support calls).
The timing of learning is also negotiable, as in days or over weeks/ months, to suit your business requirements, the learner's ability and customer requirements.
If you want a NZQA qualification for your team members we can align the content to achieve the NZQA Unit Standards required.
MDP includes and is not limited to the topics below.
Click on Read More under each module below for details.
Growing different people into a cohesive, complementary, and collaborative team.
Recruitment, Onboarding, Team member development planning and performance management
Review from a holistic perspective the process of getting and retaining the best team. Start with the current and end with the optimal future.
Customer Service and demographics
Define customer service and experience and review the factors that make up the local demographic – marry them for best outcomes.
Everyone gets into conflict with colleagues occasionally. It’s important to have strategies up your sleeve for resolving issues constructively, or helping team members to resolve the conflict. Learn some great ways to diffuse and avoid difficult situations. This will enable you to get things back on track and create the right outcome for people and the business.
Brand and Business Alignment
Discuss brand – what it is and what it means.
Review business alignment criteria.
Time Management and Personal Effectiveness
Analysing how you presently use time is the first step to achieving better control of it. You must have specific, reliable information before you can determine opportunities for improvement. Having time management principles to guide you will enable you to take control, whether it is starting or taking back control, no matter what the situation is. Understand better how you think, plan and work. Become aware of the habits that sabotage your effectiveness. Put a methodology in place to support effectiveness and efficiency. This training will increase your productivity.
Effective communication is critical to success in every part of your life. We present the skills that set you up for success in various contexts.
Grow a Team – delegation is about recognising talent, skill, aptitude and then enabling those abilities
Problem-solving & Decision-making
There are many problems and issues within a business that we can focus on solving. Choosing the right problems to solve in order to add value, and identifying new opportunities, are important parts of the innovation process.
Human needs, behaviour and the brain (Neuroscience)
How do people operate? What makes us tick? How to better understand what drives people and their behaviour.
Diversity, Equality and Inclusion
Awareness of the impact of how we operate daily is critical. Valuing human beings is vitally important to the future of society, business, and life.
Business basics - the pillars of any business
Understand the pillars or building blocks of any business.
These are: Operations, Customers, Inventory/Stock/Services, Our People, Sales and Profitability